header wood-rings



FREQUENTLY ASKED QUESTIONS

1. Is a wood ring an appropriate choice for a wedding band?
2. Is there a warranty?
3. What happens if I order the wrong size?
4. Is Rush Shipping available?
5. Can they be re-polished?
6. What are the cleaning instructions for a wood ring ?
7. How long does a wood ring last?
8. Can you use another type of metal other than silver and white gold?
9. Can another work with others woods?
10. Can you ship my order to an international location (outside North-America)?
11. Are the square model are comfortable?

ANSWERS

1. Is a wood ring an appropriate choice for a wedding band?
Yes.
Wood rings are often used as an original alternative to the traditional wedding ring. White gold is the standard for a wood-ring wedding band. We also recommend models 04 and higher for increased durability.

2. Is there a warranty?
Yes.
Your satisfaction is guaranteed. If you are unsatisfied with our product, return it within 20 days for an exchange or a credit on a future purchase*
*Please refer to our warranty.

3. What happens if I order the wrong size?
If you order the wrong ring size, you can return it within 20 days from the purchase.*
* The ring must be in its original condition. Please refer to our warranty.

4. Is Rush Shipping available?
Yes.
RUSH/EXPRESS Shipping is available through our e-mail service upon request. Your ring will be shipped within 10 business days after your RUSH/ EXPRESS confirmation. RUSH and EXPRESS shipping fee is US $50.

5. Can they be re-polished?
Yes.
Over time, the ring may have some scuff marks and the finish may alter or turn slightly brownish. A refinishing process can be used to restore the ring's natural brilliance.

6. What are the cleaning instructions for a wood ring ?
You can clean your wood rings with a little water and vegetable oil on a dampened cotton cloth. Then, buff dry with a jewellery cloth.

7. How long does a wood-ring last?
With proper care, a wood ring will last for years and years. Avoid exposing the ring to strong, harsh chemicals.

8. Can you use another type of metal other than silver and white gold?
White gold may be substituted by yellow gold if requested, but otherwise, all wood rings are crafted with silver and white gold.

9. Can another work with others woods?
No.
Wood-rings are crafted with our woods only. They are the only types of wood that have passed our tests for durability and shine under the toughest conditions.

10. Can I ship my order to an international location (outside North America)?
Yes.
All orders destined outside North America, please add US $50. Allow an additional 5 days for delivery.

11. Are the square model are comfortable?
Yes.
Yes. Even if it does not look like it, the square models are very comfortable. The two walls between the fingers are about the same width as a round model.